What are your business hours?
We are open from 8:00 AM to 7:00 PM Monday through Saturday.
Do you accept insurance work?
We work with all insurance companies.
What forms of payment do you accept?
Upon completion of work to your satisfaction, we accept insurance checks, personal checks,
credit cards or cash. All work is to be paid in full upon delivery unless prior arrangements have
How much will it cost?
The automotive industry is comprised of thousands of cars, each with thousands of parts. One
part from one manufacturer can cost hundreds of dollars more or less than the same part form
a different manufacturer. Because of this, we cannot disclose a concrete price for your service,
as each accident is different.
Do you provide loaner cars?
No, due to the high cost of liability insurance we can not provide loaners. Check out our Helpful
Links section for information on rental cars.
Do you use genuine OEM (Original Equipment Manufacturer) parts for repairs?
We have always preferred to use original equipment parts from the manufacturers for all repairs.
Be aware of your insurance company's policy regarding replacement parts.
How long will I be without a car?
Each repair is different so it's hard to say without actually seeing the damage to the vehicle, but
most repairs take between 3 to 5 working days.
Will the color match after repairs are complete?
Yes, we take great care to ensure that the color of the repaired area and the rest of the vehicle match.
We use a computerized color match system to provide the quality color match you expect.
Do you guarantee your work?
Absolutely. We believe our work is the finest available, and we make every effort, with every vehicle to
ensure the best repairs are performed. Please call us and ask about our guarantee
Who pays for the repair of my vehicle?
If the damage to your vehicle is a result of your error and you have comprehensive and/or collision damage,
then your insurance company pays for the repairs (less your policy's deductible). You are responsible for
paying the deductible amount directly to the repair facility.
If the damage to your vehicle is a result of the error or negligence of someone else, then their insurance
company is responsible for paying the full amount of the repair costs.
Who guarantees the repairs to my vehicle?
The collision repair facility guarantees its own work. An insurance company or other third-party cannot
effectively guarantee the quality, thoroughness, and craftsmanship of the repairs.
Can I select the facility that will repair my vehicle?
Yes–the choice is entirely yours. An insurance company may make a recommendation, but they cannot
force you to take your vehicle to a facility of their choosing.
Do I need to get three estimates?
No, there is no law requiring three estimates. You have the right to have your vehicle repaired at the repair
facility of your choice.
If you are dealing with a private party or an insurance company that does not have a local office, it may
expedite your repair /claims process to obtain two estimates. Do not obtain an estimate from any collision
repair service that you would NOT want to repair your vehicle.
What about after-market or "replacement quality" parts?
Original equipment manufacturer's (OEM) parts made by the manufacturer of your car are generally better
quality, better fitting, and have better corrosion protection capabilities. Depending on the age and condition
of your vehicle, there may be some sound economic reasons to use after-market parts in the repair. The
decision should always be yours; however, many insurance policies are being rewritten to give the insurance
company the sole right to make this economic decision. Make sure you know the terms of your policy in this area.
Why did another body shop provide an estimate that is different from yours?
Differences in repair estimates are quite common. We use several different estimating programs to try and
obtain an accurate estimate. Each of these systems break down labor operations differently and frequently
use different material allowances for similar operations.
The biggest reason for estimate differences is that one estimate may not include all the required steps and
processes. If you have any questions, P-Auto Body Inc. will go over any insurance company estimate
or estimate by another repair service with you line by line.
We want you to have all the information you need to make informed decisions about the repair of your vehicle.